Customer Support Executive

1 - 3 Years
Chennai

Job Description

Role: Customer Support Executive
Experience: 1-3 Years
Notice Period: Up to 15days
Job Type: Permanent
Job Description:
  • Take ownership of customer reported issues and follow-up through resolution.
  • Liasoning with product and engineering teams from time to time.
  • Provide timely updates to product team about customers issues and feature requests
  • Knowledge on Quick Books, Sales Force,SQL,Excel is an add on
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits,follow up to ensure resolution 
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Excellent communication skills- written & verbal
  • Night shift only (willing to work)

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

CellarStone India Pvt. Ltd

CellarStone India is a subsidiary company of US Company CellarStone Inc. We provide software development and consulting services to our customers worldwide. We are specialized in providing automation solutions in sales commission domain. We are considered to be one of the pioneers in Small and mid market space in sales commission domain.

We have clients from all over the world, majority of them being USA. We also have customers in Canada, UK, Australia, South Africa & India.

CellarStone India has a solid history of providing quality products on time and on budget to offshore clients. CellarStone India has a strong cadre of experienced engineers and managers to help execute quality products. CellarStone India is proud to have developed novel and innovative software in many different business areas, including pioneering enterprise level software in the Sales Commission and Variable Compensation business area.

CellarStone India is located in upcoming IT Hub in Chennai, AMBATTUR IT HUB.
View Contact Details+

Recruiter Name:Arthi

Contact Company:CellarStone India Pvt. Ltd

Website:https://www.cellarstone.com/